Frequently asked questions

Should you need to cancel, please do so at least 48 hours in advance of your scheduled appointment. We ask all new & established clients to have a credit/debit card on file to secure their appointment. All cards on file are added to a secured system that ensures the information is encrypted & remains secure. In the event we do not receive the required notice for adjustments & cancellations, the following fees will be applied to your card on file: cancellations given less than 48 hours prior to appointment time will result in a cancellation fee of 100% of the appointment cost. No call/no show will result in a 100% charge. Notification given at least 48 hours prior to your appointment will NOT receive a charge. 

Please Note: If you cancel or reschedule your appointment, all required intake and consent forms must still be completed within 24 hours of your original appointment time. Failure to submit the required forms within this timeframe may result in applicable fees and may impact your ability to schedule future appointments or receive services.

Why We Require Intake Forms: as they are an essential part of the treatment process. These forms help both our clients and our providers better understand the services being performed, review medical history and any potential contraindications, and determine whether a client is an appropriate candidate for treatment. This information allows us to provide the safest, most effective care possible while ensuring that clients are fully informed before receiving services. For these reasons, all required forms must be completed in a timely manner, regardless of whether an appointment is canceled or rescheduled.